Shipping policy
SHIPPING & ORDER POLICY
At NIRAALO, every product is made to order with care and attention to detail. We appreciate your patience while we prepare your order.
Cancellations
Orders may be cancelled within 24 hours of placing them. Once production has begun, cancellations are no longer accepted.
Order Processing
Our regular collection is made to order and typically requires 7–11 business days for production. Processing times may be longer during peak seasons or festivals.
For urgent orders, please contact us on WhatsApp at +92-9125291006 before placing your order.
Once ready, orders are shipped via Trackon, Delhivery, India Post, or another suitable courier partner. Production and shipping timelines are separate, so total delivery time is approximately 15–18 working days. Please refer to your order confirmation or contact us on WhatsApp at +92-9125291006 for specifics.
Payment
We accept Cash on Delivery (COD) as well as prepaid orders. Please note that orders returned due to refusal of a COD delivery are subject to the reshipping policy below.
Tracking & Delivery
A tracking number will be shared once your order is dispatched. Customers are responsible for monitoring their shipment and reporting any tracking or delivery issues promptly.
All delivery timelines are estimates and are subject to the courier partner's serviceability and operations. Once an order is dispatched, final delivery is determined by the courier company, and NIRAALO is not responsible for delays caused by the courier.
Delivery may also be affected by weather, public holidays, strikes, or other unforeseen circumstances. Such delays do not qualify for cancellation or refund after dispatch.
Please ensure your shipping address and contact number are complete and accurate. NIRAALO is not responsible for delays, failed deliveries, or return-to-origin (RTO) shipments caused by incorrect details or an unreachable phone number.
Once production begins, size changes cannot be made. Once an order has shipped, the delivery address cannot be changed.
If an order is returned due to an incorrect address, refusal to accept delivery (including COD refusal), or failed delivery attempts, applicable reshipping charges must be paid by the customer before the order is shipped again.
If you notice any delivery or tracking issue, please inform us before the parcel is returned to us so our team can work with the courier to resolve it.
International Shipping
We ship internationally. For shipping charges, delivery timelines, and order details, please contact us on WhatsApp at +92-9125291006 or use our WhatsApp order link.
Need Help?
For any queries, reach out to us:
WhatsApp: +91 9125291006
Email: niraalocollections@gmail.com
Instagram: @niraalocollections